Refund Policy

Your satisfaction is guaranteed.  If you are not satisfied with your purchase, you may return it within 30 days and we will refund the purchase price, less our shipping & handling costs, plus a 25% restocking fee.   If the return is beyond 30 days and we will refund the purchase price, less our shipping & handling costs, plus a 50% restocking fee.  After 180 days from the date of the order refunds will not be made for any reason.  You must email or call 512-858-0133 and receive a RA# prior to returning the shipment. You must accompany the shipment with a copy of your receipt and the issued RA#.  Refunds will not be made on returned merchandise received without an issued RA#.   A credit card refund, in house credit, or check will be issued within 15 days after the return is received.  You will be responsible for payment of the return shipping & handling charges.   We will not be responsible for non-delivery or damage during return shipping.  The merchandise must be in re-salable condition and properly packaged in order to receive a refund.  Refunds cannot be processed for items that are returned in poor condition.   It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment. Fabricated items or special order items are non-returnable and non-refundable.

Changes and Cancellations

If you’d like to cancel or change your order, please call 512-858-0133 or email as soon as possible. We’ll do everything we can to accommodate your request.  Please bear in mind that our order-fulfillment and shipping systems are designed to process orders in the mail as quickly and efficiently as possible.  Therefore, we cannot change or cancel an order once it has entered the shipping process.   If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 15% restocking fee.   In addition, if you ordered fabricated and /or special order items, you will be responsible for the full price of those items. 

Shipping Damage Policy

All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment.  After the shipment leaves our facility, the delivery carrier is accepting responsibility for delivering the order as it was accepted.  We need our customers to do the same upon delivery.   It is the responsibility of the customer to open and inspect all packages upon receipt, checking for damages and comparing contents with the packing slip.   The customer is REQUIRED to note any damages in writing at time of delivery to be eligible for reimbursement.   All claims for shipping damages or missing product must be reported to us within five (5) business days from delivery. This may be done by email or by calling 512-858-0133.   We will ship out a replacement product immediately. Digital pictures may be requested to assist us in our claim with the delivery carrier. 


 Driftwood Heirlooms dba Driftwood Solutions will assign or transfer to you any assignable or transferable manufacturer’s warranties, if any, applicable to this purchase, in lieu of all other warranties, express or implied.   DRIFTWOOD HEIRLOOMS DBA DRIFTWOOD SOLUTIONSMAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

The customer agrees not to hold Driftwood Heirlooms dba Driftwood Solutions responsible for any delay caused in whole, or in part, by circumstances beyond Driftwood Heirlooms dba Driftwood Solutions reasonable control, including but not limited to force majeure, delays by carriers or delays in shipment or receipt of materials from suppliers. 

Driftwood Heirlooms dba Driftwood Solutions will not be liable under any circumstance for consequential or incidental damages arising out of or in connection with your order. Driftwood Heirlooms dba Driftwood Solutions liability is limited to repayment of the purchase price of items not conforming to the description on the Driftwood Heirlooms dba Driftwood Solutions invoices upon return of the items to Driftwood Heirlooms dba Driftwood Solutions. THIS REMEDY IS YOUR EXCLUSIVE REMEDY. You agree to indemnify and hold Driftwood Heirlooms dba Driftwood Solutions harmless from and against all claims, demands, action, causes of action, costs, expenses and attorney’s fees arising out of or in connection with any injury, including death, to any person or persons (whether third parties or your agents, servants or employees), and any other damages recognized by law or inequity, caused by or resulting from, in whole or in part, any act(s) or omission(s), negligent or otherwise, by you, or by any of your agents, servants, employees, subcontractors or customers. In the event that the applicable law prohibits enforcement of this clause as written, then and only then, this clause shall be modified to provide maximum indemnification allowable under the applicable law.